cancel
Showing results for 
Search instead for 
Did you mean: 
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
jackiejobin
New member
1 0 0 0
Message 1 of 2
68
Flag Post

Items will not open on the start menu

HP Recommended
hp 15 laptop pc

Hi i recently received a laptop for christmas and I am having issues with downloading items and putting them on my start up menu and desktop.  When I click on the item to open it, it will not open.  Im not sure what Im doing wrong. Thank you.

1 REPLY 1
Echo_Lake
HP Support Agent
HP Support Agent
25,586 25,522 1,194 1,238
Message 2 of 2
Flag Post
HP Recommended

@jackiejobin

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Does it happen with only a few apps or with all the app? Are you referring to creating an app shortcut on the desktop?
  • Are you getting any error message while accessing the app?
  • Are you downloading the app from Microsoft store?
  • What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation