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‎12-29-2020 12:41 PM

HP Recommended
Product: hp 15 laptop pc

Hi i recently received a laptop for christmas and I am having issues with downloading items and putting them on my start up menu and desktop.  When I click on the item to open it, it will not open.  Im not sure what Im doing wrong. Thank you.

1 REPLY 1

‎01-08-2021 08:40 AM

HP Recommended

@jackiejobin

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Does it happen with only a few apps or with all the app? Are you referring to creating an app shortcut on the desktop?
  • Are you getting any error message while accessing the app?
  • Are you downloading the app from Microsoft store?
  • What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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