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‎09-23-2020 09:38 AM

HP Recommended
Product: HP Probook X360

My keyboard will not work at all

I cannot type anything into my computer

1 REPLY 1

‎09-23-2020 10:47 AM

HP Recommended

Hi,

First try a hard reset. Basically remove all peripherals and hold the power button for 30 seconds

https://support.hp.com/us-en/document/c01684768

 

See if it works.

 

Are you able to enter BIOS with the keyboard?

Turn off the PC by holding the power button until complete shutdown.

Turn on the PC and repeatedly press ESC until the startup menu appears. Does it appear?

Does it work with an external keyboard (USB)?

 

Can you provide the full model number or product number of your notebook?

Model number

 

 

Let me know,

David

 

 

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