Keyboard, Mouse, & Touchscreen not working on Spectre x360 13-4116dx

[Scrapper24]

I recently purchased a Zbook Studio 360 workstation. I moved my 2TB SSD M2 hard drive from my x360 13-4116dx into the Zbook which did not go so smoothly because the hardware in that laptop was obviously different. After a long process, I ended up wiping the hard drive and doing a fresh install of the OS and everything else you can imagine which then fixed those issues. However, that Zbook had some hardware issues with the installed camera and has just been returned to HP. As such, I moved the 2TB hard drive back into my original 13-4116dx laptop. In so doing, the OS doesn't recognize the keyboard, mouse, or touch screen.

I have gone to the HP support website but when I plug in this computer model, it says it can't help with this message: 

We were unable to retrieve the list of drivers for your product.  Please select the desired operating system and select “Update” to try again.

I can't download the original drivers and bios etc. because of this. Steps I have taken to try and fix the problem are to look for a system restore point, but as you can imagine that doesn't work because the new install. I have tried the resetting bios at bootup. I have tried deleting the devices in device manager and rebooting. I have tried updating drivers in device manager but it says I have most current ones. 

Is there a simple solution other than wiping this hard drive again and reinstalling? It shouldn't be this difficult.

[Scrapper24]

I'm not sure what to do here. I have posted over a week ago with zero responses. I also posted a similar post in other forums but it seems HP deleted them. I assume it was because it was on the same issue. However, with no responses in this forum, what am I to do? I don't want to use the computer with an external mouse and keyboard from now on. Can anyone help?

Thanks

[Scrapper24]

Help

[Dragon-Fur]

@Scrapper24 

Ours is a volunteer community - not getting an answer is more common than receiving one. 

We are few and "you" are many thousands every month.

There are other reasons for not getting an answer:

• Not enough information >> Not a problem in this case
• No one has a volunteered solution based on what we can find, what we know, what is available

and, kind of a "biggie" at this writing:

• If you have managed to migrate your computer to Windows SDK 2004, there are no likely drivers for your machine.  Windows 2004 is too new, still a mess, and largely unsupported.

What about "broken links"?

For example, the link that is not working for you is OK and fine from my perspective.

There is naught I can do about your lack of access - we all use the same support sites for the same models.  What might be different is the exact path and the exact server used to access the data.  "We" have absolutely no control over this part of the operation nor do we typically check / trace / intervene with individual customers who cannot reach the support site.

The typical solutions are the ones you already know:

• Clear your cookies / cache
• Use a different browser
• Restart everything

If desperate, clear / flush your DNS...

Example

Open a command prompt window with Admin privileges:

Windows key + X + A 

Each of the following is a separate command.

Type / copy-paste the command  and then click the "return" key

ipconfig /flushdns

nbtstat -R

nbtstat -RR

netsh int reset resetlog.txt

netsh int ip reset

netsh winsock reset

Next,

Exit (to close the cmd prompt window)

Restart the computer and log in.

For example,

Software and drivers for HP Spectre x360 - 13-4116dx (ENERGY STAR)

Result from my perspective shows "all OK" - the site "works", the drivers are listed and available.

I realize this does not help you - it only shows that for the purposes of general access, the site is not "down".

Example

Example_Support_Website_Spectre-13_1

Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology

Click Thumbs Up to say Thank You!

Answered? Click "Accept as Solution" to help others find it.