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- HP Community
- Notebooks
- Notebook Video, Display and Touch
- Keyboard and Touchpad not working after driver update

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01-30-2019 09:23 AM
Please my hp pavilion x360 covertible 15br0xx keyboard and touch not responding after updating the driver,i have tried several means and its not working so please i need your help.
01-31-2019 10:41 AM
Welcome to HP Support Community
Please try reinstalling the Touchpad driver and BIOS
- Select the Start button, type Device Manager, and select it from the list of results.
- Look for Mice and other input devices and expand the List
- Look for Touchpad driver then right-click it, and select Update Driver.
- Select Search automatically for updated driver software.
- If Windows doesn't find a new driver, you can try looking for one on the device manufacturer's website and follow their instructions.
- If these steps don't work, try reinstalling the driver: Open Device Manager, right-click the Touchpad driver and select Uninstall. Restart your PC and Windows will attempt to reinstall the driver.
Then update the BIOS from this Link: https://support.hp.com/us-en/drivers
Keep me posted how it goes
Thank you and have a great day 😊
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
KrazyToad
I Am An HP Employee