Keyboard and Touchpad not working

[Scotia18]

A few weeks ago my daughter's HP Pavillion's keyboard and touchpad stopped working.

I have deleted the drivers in Windows 10 as per online guides. Has not helped

I have plugged in wired keyboard and mouse and they work to operate the machine.

I have started the machine in BIOS mode and the keyboard and touchpad work in that mode.

Whatever has been tried results in it not working in Windows 10. My PC repair shop is suggesting the motherboard needs to be replaced which i am hesitant to do. They have reinstalled Windows 10 and the same issue occurs.

I believe it is something to do with a recent windows update that has stopped the driver.

[praveenbv]

Hi@Scotia18, Welcome to the HP Support Community!

I understand that touchpad has stopped working on your PC.

As you mentioned that touchpad is not getting listed in device manager.

Have you tried checking with an external mouse? Does the external mouse work?

BIOS is updated?

Please try the steps recommended below.

Click the Device Settings or the Click Pad Settings tab of Mouse Properties. If you have a Synaptic device, the tab includes the Synaptic icon. 

Select the desired touchpad under the Devices list, and then click either Enable to turn on the device.

On some touchpads, you can turn the Touchpad on or off by double tapping in the upper-left corner of the Touchpad. Double tap to turn the Touchpad on, repeat to turn the Touchpad off.

Refer this article to further troubleshoot touchpad issues.

If the issue still persists please provide the product number of your PC. 

I will try to find the best driver available for your PC

Hope this helps! Keep me posted.

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Have a great day! 

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