Keyboard and fingerprint sensor not working on HP Pavilion x360

[Caedere]

Occasionally when I'm scrolling through any kind of social media the keyboard and the fingerprint sensor just stops working. The top of the screen changes a bit, like when I flip the screen over to use it like a tablet, but the virtual keyboards still don't show up. Basically, the lower part of my laptop isn't functioning but I can still use the touchscreen.

However, if I do flip the screen over and then back the issue is usually solved, however only for a few minutes if I stay on the website.

I've installed the drivers, restarted the laptop. What else can be done?

[ub6424]

Hello @Caedere 

Sorry to hear that you are having problems ... I would like to help you.

(1) Do you have valid HP warranty ?

Let me check your current system configuration.

(2) Run    msinfo32

- Select <System Summary>:

--->>> Copy/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

(3) Start Windows <device manager>

- Expand <Biometric Devices>

- Expand <Mice and other pointing devices>

- Expand <Human Interface Devices>

- Expand <Display adapters>

- Expand <Monitors>

--->>> Send screenshot

(4) Please report your results

[Caedere]

OS Name Microsoft Windows 11 Home

Version 10.0.22000 Build 22000

System Model HP Pavilion x360 Convertible 14-dy0xxx

System SKU 396K4EA#AKC

Processor 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz, 2419 Mhz, 4 Core(s), 8 Logical Processor(s)

BIOS Version/Date Insyde F.16, 3/17/2022

[ub6424 · Accepted solution]

Hello @Caedere 

Please follow instructions ...

(1) Download and install BIOS Update

HP Notebook System BIOS Update

F.19 Rev.A

42.0 MB

Aug 16, 2022

Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

• An available BIOS update resolves a specific issue or improves computer performance.
• The current BIOS does not support a hardware component or a Windows upgrade.
• HP Support recommends installing a specific BIOS update.

"

(2) Reboot

(3) Let BIOS be installed until it's completely done !

(4) Download and Install/Update

Intel Human Interface Device (HID) Event Filter Driver

2.2.1.386 Rev.G

0.6 MB

Mar 15, 2022

Download

Intel Integrated Sensor Solution Driver

3.1.0.4475 Rev.G

0.7 MB

Mar 18, 2022

Download

Intel Management Engine Interface (MEI) Driver

2120.100.0.1085 Rev.G

20.1 MB

Mar 17, 2022

Download

Intel Serial IO Driver

30.100.2129.8 Rev.G

1.1 MB

Mar 17, 2022

Download

(5) Reboot and log in to Windows and wait a few minutes

(6) Shutdown notebook ( No Sleep / No Hibernate )

(7) Disconnect charger

(8) Press and hold <power> button for 30 seconds

(9) Connect charger

(10) Start Windows and  <test notebook>

(11) Please report your results

[Caedere]

For now it seems like it's working, although I haven't been able to reliably replicate the problem. I hope this will be permanently fixed now. Thank you very much!

[ub6424]

---

@Caedere wrote:

For now it seems like it's working, although I haven't been able to reliably replicate the problem. I hope this will be permanently fixed now. Thank you very much!

---

You're welcome !

Good luck