Keyboard and mouse not working after driver installed

[Danielle56]

I was having slow web browser problems so looked what the problem was and it was that I needed to update the drivers but when I updated one my mouse and keyboard have stopped working all I was trying to do was solve the web browser problems and update the driver but it has now led to this problem I don’t know what to do can anyone help please thanks 

[Dilip_18]

Hi@Danielle56,

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing issues with the HP Stream Laptop Keyboard and mouse not working.

I have a few recommendations 

• Update your Notebook computer to the latest BIOS from HP.COM.
• Make sure the Windows and HP support assistant updates are up to date. 
• You can do System Restore if it had worked few days ago.
• Try doing Reset PC Keep my files from windows and check if it works. 

Hope this helps! Keep me posted. 

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