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Shamarie1970
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Message 1 of 2
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Flag Post

Keyboard backlight timeout quit working

‎01-09-2021 01:04 AM

HP Recommended
Product: hp laptop - 17t-by400
Operating System: Microsoft Windows 10 (32-bit)

I got my laptop 2 weeks ago. Until today when I touched my keyboard it would light up and stay on while I typed, then shut off about 20-30 seconds after the last keystroke. Now, today, it just stays on all of the time. I have restarted, turned the backlight off and on (f5) and it wont timeout

1 REPLY 1
Echo_Lake
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post

‎01-12-2021 11:20 AM

HP Recommended

@Shamarie1970

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

  1. Restart the notebook, and then immediately press the F10 repeatedly until the BIOS opens.

  2. When the BIOS opens, use the arrow keys to navigate to the Advanced tab.

  3. Navigate to Built-in Device Options, and then press Enter.

    The Advanced tab showing Built-in Device Option highlighted

  4. In the Built-in Device Options, select Backlit keyboard timeout.

  5. Press the spacebar to open the keyboard backlight settings, and then select the timeout setting you want.

    NOTE: 

    If you select Never, the backlight remains on which could quickly drain the notebook battery power.

    Backlit keyboard timeout options

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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