Keyboard letters have faded out. Request you replace keyboard with a backlit keyboard.

[User43214321]

Keyboard letters have faded out. Request you replace keyboard with a backlit keyboard.

[Dragon-Fur · Accepted solution]

@User43214321 

Welcome to the HP Community --

If your comment refers to "you replace" as in "you replace" for yourself,

Cosmetic or other damage, if not covered by Warranty services, can instead be repaired by the owner.

Open

Maintenance and Service Guide

Country codes, Part numbers, and replacement procedure >> Page 54

NOTE the text:

The top cover with keyboard remains after removing all other spare parts from the computer.

==========================================

OR

If your comment refers to "you replace" as in "HP replace" for you,

(then)

It does not matter what "we" say about when, how, if an item is covered, not covered, might be upgraded, changed, considered for coverage in Warranty.

What?  The HP Community does not speak for HP Support - not any service, warranty, or decision.

Please do contact HP Support.

Submit your case, explain your situation, ask about options.

HP Support – Hardware / Technical Support for Devices in Warranty

Registered Devices in Warranty:

Select a method and contact HP Support

Open website  HP World-Wide Support

Select your region and follow the prompts

Regional Links

 USA / Canada >   HP® Customer Support - USA

 UK >  HP® Customer Support - UK

 ---------------------------------------------------

Reminders - READ

Case submission to HP Support is available to those whose devices registered and are still in Warranty.

Some regions display phone / chat contact information only after the case is submitted online

Not every issue is covered under the standard Hardware Warranty.  Purchased Care Pack Warranties differ by contract.

HP is not a "general" repair facility: Requests for out-of-warranty repairs are usually not accepted.

If the problem is hardware, if your device is in Warranty, if your device is Registered, and you cannot submit your case to Support, let us know and we will forward a request.

Important

HP Phone numbers you find on the Internet have likely been hijacked. Old HP phone numbers – those numbers no longer used by HP since the move to “online” case submissions – might have been taken over by thieves.

Do not be a victim.

Stay vigilant.

=== --- === --- === --- === --- ===

HP Device Home Page - References and Resources

Learn about your Device - Solve Problems

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Warranty Check, HP Software / Drivers / Firmware Updates, How-to Videos,

Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance

Guide (Replacement Parts and Procedures), Product Information (Specifications), more

Open

HP 15 Laptop PC 15-e3000 (4X377AV) 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

[User43214321]

Thanks, I didn't realize this wasn't HP Support, sorry. I will contact HP support instead (it's a hardware issue for a registered device that's still in warranty).

[Dragon-Fur]

@User43214321 

You are welcome.

It's a common misconception -- our Community is embedded in the HP Website.

Many people assume the Community is just an extension of the actual Tech Support department for HP.

Good Luck.

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"