Keyboard not working

[Joelle2]

Keyboard is not typing 

[asmita6658]

Hi @Joelle2

Welcome to the HP Support Community. I'd be happy to assist you with the keyboard issue. 

To better assist you - 

1.) May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

2.) Does the on-screen keyboard works? To access the on-screen keyboard, type On screen keyboard in Start menu or taskbar search box, and then press Enter key to open the built-in on screen keyboard in Windows 10

3.) Have you tried an external keyboard? 

While you respond to that, let's try these steps -

1) Shutdown the computer.

2) Unplug all the Adapter and peripherals connected.

3) Remove the Battery.

Note - This step is not applicable if you have a Notebook PC with an in-built battery. 

4) Press and hold down the power button for 15 to 20 seconds.

5) Plug-in the Adapter and put the Battery back into the computer.

6) Try to turn on the computer.

If the issue still persists, try re-installing the keyboard driver -

1) In Windows, search for and open Device Manager.
2) Double-click Keyboards.
3) Right click on the keyboard drivers and click on uninstall.
4) Restart the computer. 

Also, try testing the hardware - 

1) Shutdown the computer.

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.

3) Press F2 once.

4) Go to Component test.

5) From the list, run the Keyboard test.

You may also refer to this document - HP Notebook PCs - Keyboard Troubleshooting (Windows)

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day!