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Aishwarya_p
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Lapton touchscreen got cracked and i would like it to be replaced by a new one but im worried about

HP Recommended
HP Pavilion x360 - 14cd0080tu Product number: 4LS22PA
Microsoft Windows 10 (32-bit)

hello, I own a hp pavilion x360 laptop and recently its screen got cracked. as its, a touchscreen model I'm worried about the cost. 

should I go for replacement of the screen? all the other functionalities are working except the touch mode.

I stay in India and I would like to know your suggestions,

is it possible only for the glass screen to be replaced?

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The_Fossette
HP Support Agent
HP Support Agent
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@Aishwarya_p

 

I reviewed your post and I understand the display is cracked, and the touch function is not working.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

If the display is working fine and you do not use the touchscreen then you can continue using the laptop the same way. In case if you use the touchscreen then you need to get the display replaced.

 

I recommend you contact support and they will assist you with the available service options for your computer.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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