Laptop Display Screen-Flare/Reverse Shadowing

[mmcpher]

I don't think and I hope this is not hardware related, as the effect seems to come and go and is not there when I boot into the Bios screen.  But I keep getting these reverse-shadow effects above the white objects on my display.  I have updated the drivers and the OS.  I have tweaked the screen resolution and the contrast levels and can diminish it, but it keeps reappearing.  It may be coincidence, but it seems to have emerged recently, after I have been using Zoom and WebEx more than previously, so I am wondering if something isn't jogging my video settings?  

[TEJ1602]

@mmcpher, Welcome to HP Support Community!

Please try an alternate monitor to understand if this is either a hardware or a software failure,

if the issue does not appear on the alternate monitor, you may need to replace the display assembly on your computer,

if the issue appears on the alternate monitor/TV as well, re-install the graphics card drivers & update it from the official HP Website: Click here

If you don’t have an alternate monitor, I recommend checking if the issue appears on the BIOS screen (restart the computer and tap on F10 to access BIOS)

Also, try creating a new user account on the computer and see if there are any changes-

1. Tap the Windows icon.

2. Select Settings.

3. Tap Accounts.

4. Select Family & other users.

5. Tap "Add someone else to this PC."

6. Select "I don't have this person's sign-in information."

7. Select "Add a user without a Microsoft account."

8. Enter a username, type the account's password twice, enter a clue, and select Next.

9. Tap the Windows icon.

10. Select the User icon at the upper left corner of the Start menu.

11. Select the new user. You'll then sign in to your account with your password from step 8.

Keep me posted for further assistance.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[mmcpher]

Thanks for the reply!  I will try and report back, but first, I noticed, upon rebooting. an error message "Default Radeon Wattman settings have crashed and been restored" which was popping up intermittenly when I turned on the laptop.  Apparrently it has something to do with an AMD component? Which I did not know the laptop had?  At any rate, I went into Device Manager, saw and uninstalled the apparently glitching display adapter (there were two listed).  When I rebooted, I was then prompted to reinstall that display adapter.  

[TEJ1602]

@mmcpher

Thanks for replying!

Next, perform a system reset on the computer. Refer to the document https://support.hp.com/in-en/document/c04742289 for help.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[mmcpher]

Okay so I seemed to get some results by deleting and reinstalling the Radeon related driver.  But then, in accord with above, I reset the laptop, the issue came back.  And now the delete-reinstall is not working to address the problem.  I am confused by the driver options.  See below, for the HP listing of drivers for Display/Monitor and for graphics.

[TEJ1602]

@mmcpher

 Try updating the computer - 

Step 1 Windows Updates - 

1) In the search box, type, and open Windows Updates. 

2) Check for updates. 

3) If the updates are available, click on install and restart the computer. 

Step 2 HP Support Assistant Updates - 

1) In the search box, type, and open HP Support Assistant. 

2) Check for updates. 

3) If the updates are available, click on install and restart the computer. 

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[mmcpher]

Don't wish to be difficult, but it is disappointing that such an expensive and nicely spec'd laptop would fail like this, which was made more irritating by HP "tech issues" which resulted in the warranty for my laptop expiring approximately a year before I bought it!  So I am relegated to trying to fix it myself, so I come here and despite it being an issue that others have had, what I get is a lot of "update your OS, update your drivers, update your BIOS.  Oh and reset your laptop and when that doesn't work, rinse-repeat.  I suppose I may have to throw more good money after all the bad I've already spent and pay for HP customer support, but given the responses that emerge from the HP resources, I have a real concern that after I pay more, it will just be an HP tech remotely accessing my laptop to. . . . update the OS, update the drivers, update the BIOS. . . . . . . . .

[TEJ1602]

@mmcpher

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.