Laptop Dual Graphics card not working

[SerMA]

Hello! I installed the latest dual graphics driver (sep 6, 2021) provided in hp website from the link bellow:

https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-15-ab100-notebook-pc-series/8499302/mod...

but switchable graphics option in the application installed, seems not to work. 

it has very weak graphical performance in 3d apps and games. 

i even changed windows graphics setting to high performance but nothig has changed. 

when i check the windows task manager while running a 3d application, the secondary graphic processor's utilization (which has higher performance) doesnt change.

does anybody have the same problem or can anyone help me please??

[ub6424]

Hello @SerMA 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your current system configuration.

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

BIOS Version/Date

(2) Start Windows <device manager>

- Expand <Display adapters>

- Expand <Monitors>

- Expand <Sound, video and game controllers>

--->>> Send screenshot

(3) Please report your results

[SerMA]

os name: windows 10 pro

version: 10.0.19044 build 19044

model: hp pavilion notebook

system sku: V8T15EA#ABV

bios version: f.54

[ub6424]

Hello @SerMA 

(1) Download and update

HP PC Hardware Diagnostics UEFI

7.4.0.0 Rev.A

41.1 MB

Sep 4, 2019

Download

(2) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>> Perform <all> tests

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

(3) Please report your results ( error messages, take pictures )

[SerMA]

I did what you said and there was no errors.

[ub6424]

Hello @SerMA 

(1) Enable <Ultimate Performance Power Plan>

How to Enable the Ultimate Performance Power Plan in Windows 10

(2) Monitor temperatures !

CPU

Download, install and start <Open Hardware Monitor>

https://openhardwaremonitor.org/

--->>> take screenshot after a few minutes <idle>

--->>> take screenshot after a few minutes <working/gaming>

GPU

Download, install and start <GPU-Z>

https://www.techpowerup.com/gpuz/

- click tab [sensors]

- Remember to select the right graphics chip/card on bottom

--->>> take screenshot after a few minutes <idle>

--->>> take screenshot after a few minutes <working/gaming> 

(3) Choose what you like and test

 10+ BEST GPU Benchmark Software for PC (Free/Paid) in 2022

(4) Does your notebook freezes and crashes ?

(5) Please report your results

[SerMA]

It seems that the secondary gpu is not functioning at all

[ub6424]

Hello @SerMA 

Please send pictures of < all > BIOS settings

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )