Laptop HP Pavilion 15 cw0009, Slot de memoria no funciona

[crackup007]

 
Friends, good day, I have an HP Laptop that has a damaged memory slot, as soon as you put a memory module in that slot the computer works fine for a couple of minutes and then the screen goes black, but the computer continues to work and I affirm it because you hear the audio of the video that I left running, After having tested with several memory modules the situation did not improve, and I started to observe the surface of the motherboard and I found a blown component that seems to be a capacitor, as if it exploded, someone will know the code of said component to be able to look for its replacement, it seems that it is from the voltage supply of that RAM memory slot, I share the motherboard code.

Amigos, buen día, tengo una Laptop HP que tiene un Slot de memoria dañado, en cuanto colocó un módulo de memoria en ese slot la computadora funciona bien por un par de minutos y después la pantalla se va a negros, pero la computadora sigue funcionando y lo afirme porque se escucha el audio del video que deje corriendo, Después de haber probado con varios módulos de memoria la situación no mejoro, y me puse a observar la superficie del motherboard y encontré un componente volado que parece ser un condensor, como que exploto, alguien sabrá el código de dicho componente para poder buscar su remplazo, parece ser que es de la alimentación de voltaje de ese slot de memoria RAM, comparto el código del motherboard

[Irfan_06]

Hi @crackup007,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that there is an issue with the laptop hardware and may need repair.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Irwin6

HP Support