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‎07-22-2025 06:03 PM

HP Recommended
Product: HP Laptop - 14-dk1046nr

I’m contacting you because my HP laptop has been extremely slow and often shuts down unexpectedly. This has made it difficult to use the device for even basic tasks.

 

In addition to the performance issues, I had purchased an extended warranty for this laptop, but when I check the system, it shows that I have no active warranty. I’d like to have this looked into as well since I should still be covered.

 

I’ve already tried basic troubleshooting like restarts and checking for updates, but the issues persist. Please let me know what information or documentation you need from me to investigate both the laptop problems and the warranty status.

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