• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
HP Recommended
HP ENVY x360 Convertible 15-bp0xx
Microsoft Windows 10 (64-bit)

hi,

I have problem with one of my keyboard input ( "A" letter) witch alway move out from keyboard. The computer is pretty new and the parts involved are not broken but just seem to be "bad shapped" (sorry for my english, i hope you will understand what i mean).

So i try to find spare part to replace this touch but i'm unable to find it on any hp website (i try US and french website for parts replacement with no success)

Hope you can help me.

 

Many thanks

Best regards.

Julien

 

My exact product number in HP support assistant is : 1UK84EA#ABF

20190326_094732.jpg20190326_094750.jpg

1 REPLY 1
HP Recommended

@JulienPlantey

 

Welcome to HP Support Community

 

Since this is a Hardware issue with the Keyboard, please contact HP Support for Service Options

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.