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- Laptop Model incoherent

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08-02-2024 11:45 AM
So in myHP and windows my model is
On my bill and on the computer itself it said HP Envy x360 Laptop 16-ad0000ca
And when I entered my serial number into my forum profile, it detected my laptop as a 14 inch (as you can see in the post)
I'm a bit confused?
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Accepted Solutions
08-02-2024 12:25 PM
Hi @HDANO
what identifies windows and myHP is the series to which the laptop belongs its real model is 16-ad0000ca
HP Envy x360 2-in-1 Laptop 16-ad0000ca - HP Store Canada
- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
08-02-2024 12:25 PM
Hi @HDANO
what identifies windows and myHP is the series to which the laptop belongs its real model is 16-ad0000ca
HP Envy x360 2-in-1 Laptop 16-ad0000ca - HP Store Canada
- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.