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‎08-02-2024 11:45 AM

HP Recommended
Product: HP Envy x360 14 inch 2-in-1 Laptop PC 16-ad0000 (8Z967AV)
Operating System: Microsoft Windows 11

So in myHP and windows my model is 

HDANO_0-1722620094138.png
On my bill and on the computer itself it said HP Envy x360 Laptop 16-ad0000ca
And when I entered my serial number into my forum profile, it detected my laptop as a 14 inch (as you can see in the post)
I'm a bit confused? 

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-02-2024 12:25 PM

HP Recommended

Hi @HDANO 

 

what identifies windows and myHP is the series to which the laptop belongs its real model is  16-ad0000ca

 

HP Envy x360 2-in-1 Laptop 16-ad0000ca - HP Store Canada

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.

View solution in original post

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1 REPLY 1

‎08-02-2024 12:25 PM

HP Recommended

Hi @HDANO 

 

what identifies windows and myHP is the series to which the laptop belongs its real model is  16-ad0000ca

 

HP Envy x360 2-in-1 Laptop 16-ad0000ca - HP Store Canada

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
Was this reply helpful? Yes No
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