Laptop cannot see GPU

[RichardJF]

2 week old OMEN by HP 17-cb0062tx

Suddenly this morning I was unable to use HDMI port, or see GPU.
When I checked the device manager I had to "show hidden devices" before I could see Display adaptor, and when I click on properties, under device status I get "Currently, this hardware device is not connected to the computer. (Code 45) To fix this problem, reconnect this hardware device to the computer."
I am unable to update driver as the NVidia software cannot see the GPU, also I have tried a system restore, to two days ago (when this worked) but this made no difference.

[KrazyToad]

@RichardJF

Welcome to HP Community

I have gone through your Post and would like to help

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Keep me posted how it goes

Thank you and have a wonderful day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[RichardJF]

Hi Krazytoad,

Yes, I had been through all that, even trying to load the GPU driver using the Nvidia software (it told me GPU did not exist).
I have since had a chap called Alex, (Support Engineer Personal Systems-APAC), run through that again, updated the BIOS, then ran HP Image Diagnostic Tool, which apparently indicated a hardware fault, so we are working on getting the Laptop replaced.

I thought Nvidia had sorted the reliability issues they originally had with the RTX 2080, but maybe not?
Anyway thanks for getting back to me, but looks like this should be in hand.

[KrazyToad]

Thanks for keeping me posted

Drop us a message anytime you need help

Thank you