Laptop display damaged.Screen not damaged.but warranty rejected

[harish51378]

Hi Everyone,

Recently I purchased HP laptop for my cousin.Following is the product details.

HP Laptop 15s, 12th Gen Intel Core i5-1235U, 15.6-inch (39.6 cm), FHD, 16GB DDR4, 512GB SSD, Intel Iris Xe Graphics, Backlit KB,MSO,Thin & Light, Dual Speakers (Win 11, Silver, 1.69 kg), fq5330TU.

Due to recent floods in my city vijayawada ,AP or due to travel from other city display showing error .Screen was not damaged but display broken inside.When I went to HP service center ,they are saying warranty not applicable.

can someone please help what to do in this case.

Thanks,

Harish

[A_Gayathri]

Hi @harish51378, 

Welcome to the HP Support Community

I understand you are facing an issue with your Laptop display being damaged. Not to worry I will help you to get a resolution to resolve the issue.

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

Gaya1238

HP Support