Laptop display not working/ goes black

[lone_wolf01]

I bought my laptop about one year ago (The original warranty period ended a month ago, but I extended my warranty period by a year). About two months back, I started experiencing problems with it. My display keeps getting black at startup, and after I wake my laptop from sleep mode. If I connect an external display, everything appears fine. I went to an hp service center twice and also got my display replaced, but the problem persisted. I am extremely frustrated with this problem. I did not expect an hp product to show such problems in such a short span of time. Indeed, I have not heard of any hp laptop display problems this early from the purchase date.

Product ID: 4TT08PA#ACJ    

[praveen196]

@lone_wolf01 Welcome to HP Community!

I understand that you are facing issues with the display.

In that case, I would suggets you contact our phone support and check for the support option. They will help you.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

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