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‎12-03-2022 12:31 PM

HP Recommended
Product: HP Spectre x360 - 15-ch011dx
Operating System: Microsoft Windows 11

I recently purchased an Acer KB272HL 27" monitor to replace an on older and smaller Acer monitor that I have been using successfully connected to the HDMI port on my HP Spectre X360 laptop. When I connect the new monitor to the laptop using the same HDMI port and cable, the computer doesn't recognize the monitor. If I plug the old monitor back in, it works fine. I've updated the display drivers and the BIOS for the machine, but still nothing. I've hooked the new monitor to the HDMI port on an older Dell laptop and it worked fine so it's not a defective monitor. Any help would be greatly appreciated.

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2 REPLIES 2

‎12-03-2022 01:01 PM

HP Recommended

@Hanker76 

 

Logically please fix the monitor end, not machine end, this may give more headache. I would return new monitor and get a new one.

 

Hope this makes sense.

 

Regards.

BH
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‎12-05-2022 11:47 AM

HP Recommended

Thanks for the reply, but I hooked my new monitor to my wife's computer and it worked just fine so I'm thiniking that it's not the monitor. Any other suggestions would be appreciated.

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