Laptop freezes while watching Netflix

[PaigeGee]

While watching netlfix, my laptop will freeze, make a buzzing sound for about 10 seconds (only while plugged in) and become unresponsive. My laptop will not respons to any commands when it is frozen. The only way to get my laptop back is to hold down the power button. 

I've updated all the drivers.   I cannot find a reason for my laptop to freeze like this.

[Jeet_singh]

@PaigeGee,

Thank you for posting your query on HP Support Community,

Let's start off by performing a Hard reset on the notebook: 

Before power resetting your computer, do the following:

1. Disconnect or remove all peripheral devices. Start up the laptop and test the computer by itself, and then reconnect one peripheral device at a time.

2. Turn over the computer and look for a battery compartment door.

   • If there is a battery compartment, use the steps in Reset a laptop with a removable battery.

   • If there is no battery compartment, use the steps in Reset a laptop with a sealed or non-removable battery.

 I recommend to restore the BIOS defaults.You could restore the BIOS with this document selecting the reloading the BIOS default settings. That way it will look at the Hardware installed on the Notebook.

Once done, restart the computer and check.

I would suggest here is to Run Windows Updates troubleshooter -

Download and install the troubleshooter from this link.

Now try to perform Windows Updates - 

1) In the search box, type and open Windows Updates. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

Next thing, I would suggest here is to update the Bios, Chipset and graphics card drivers on your PC either from our HP support website, using this link or download it using HP support assistant.

To download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

Refer this link to know how to use HP support assistant.

Now try to stream the video and check if that works.

If the issue persists, I would suggest here is to update the flash player: https://get.adobe.com/flashplayer/

Let me know how it goes for further assistance!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!