Laptop getting extremely hot envy 360

[Kamil1986]

few times now I closed laptop after stopping using it, when when I touched it after few hours of not using it I almost burnt my hand. I Believe if I didn't notice the problem it would have started the fire.  First two times I thought it might be just one off situation, but this time I believe it was dangerous and if I wasn't at home it could have ended really badly.  Is HP aware about this problem? I believe they are as I've seen 100 posts about the same issue and it not being resolved. 

[Nirvana_95 · Accepted solution]

Hi @Kamil1986

Welcome to the HP Support Community. Thanks for bringing this to our notice.

I see that you are facing heating-related issues on your system. Do not worry, we are here to fix it.

May I know from when are you facing this issue?

Did you make any hardware or software-related changes to it?

May I know if it happens while using any particular application?

I would suggest you please use the link below and follow the steps. Once done, let me know the outcome of it: https://support.hp.com/in-en/document/ish_3894569-1692683-16 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

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