Laptop gone dead

[Rahul111665]

Hello sir/madam, I bought Hp envy laptop a year ago and 4 months back as usual I opened my laptop in the morning but it didn't start. I am student staying 800 kilometres away from the place I bought the laptop. So I showed my laptop but they didn't know about the problem. Recently I came to Kathmandu and wentvto the shop from where I had bought but they are aren't willing to take any risk ? It hasn't been a year we still have warranty left for some months. I am a struggling student and that expensive nai laptop is dead now. I am hoping some helping hands from you. I am waiting for your reply..

Faithfully yours 

Rahul 

[Nal_NR]

Hi @Rahul111665,

Welcome to the HP Support Community. 

I'd be glad to help you! 

Have you attempted to connect the device to an alternate power cord or adapter?

Or check with another wall outlet, excluding any surge protectors to check if it works?

Remove discs and devices and perform a hard reset

To determine whether you need to contact HP or troubleshoot startup issues, perform a hard reset.

Note: A hard reset does not affect data saved on your computer.

• Turn off the computer.
• Disconnect the AC adapter.
• Remove any discs from the disc drive.
• Remove memory cards from the card reader slot.
• Disconnect all nonessential devices such as printers, scanners, external hard drives, and USB flash drives.

Note: Do not disconnect your mouse, keyboard, or monitor.

With the AC adapter unplugged, press and hold the power button for approximately 15 seconds.

Reconnect the AC adapter, and then turn on the computer.

Note: Be sure that you use the AC adapter that was shipped with the computer.

Click here for the remaining steps. 

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.