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Guidelines
Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!
HP Recommended
Microsoft Windows 10 IOT

IMG_20240220_205217.jpg

1 REPLY 1
HP Recommended

First off, I'm pretty sure you're not running MS 10 IOT -- and probably selected that because it was at the top of some list.  This OS version does not come loaded on HP consumer products.

 

If the laptop "froze" as you state, that almost certainly damaged components inside it, as only "ruggedized" laptops (which cost THOUSANDS of dollars) are designed to survive extreme cold without damage.

 

This is  basically a "dead" laptop and there is nothing you can do to salvage it that will not cost a fortune.



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