-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Video, Display and Touch
- Laptop has a bright pixel

Create an account on the HP Community to personalize your profile and ask a question
08-21-2017 01:00 PM
I bought my laptop two months ago and I now realise that there is a pixel on my screen that is brighter than the rest. So I wondered if my screen needs to be replaced or not?
Solved! Go to Solution.
Accepted Solutions
08-21-2017 04:48 PM
As annoying as it is, the manufacturing specifications likely allow for a single bad pixel or even a small number of bad pixels.
HP has specifications to which it manufactures its products, as do other computer manufacturers.
Whether the screen needs to be replaced is likely a matter of whether the screen meets the manufacturing specifications for the computer.
You have to talk to HP about this sort of issue.
Good Luck.
HP Contact Information – Sales, Technical Support, other Contacts
Open Browser to HP Forum,
Scroll down to the bottom of the page,
Click Contact HP
Click either Shopping or Support
Reminder: If you are located in the USA / Canada, complete and submit the case / form to receive contact information for your region.
OR
For USA / Canada
- Create case online: HP Customer Support - USA / Canada - Contact
- Receive Case Number and Contact Information (after the completed form is submitted)
For UK
- For faster support, create case online HP Customer Support - UK - Contact
- Contact Phone: 0207 660 0596
OR “everywhere else”
Additional Information
Help to find Product Number:
- Identify my Notebook Model
- HP Printers - How Do I Find My Model or Printer Number?
- HP Devices – Find Product Number
Warranty Check
NOTE: Use the "multiple systems" method to check your single system or multiple systems
- If necessary, Select your Country on the main page
- Scroll down > Next to Check multiple warranties, Click Continue
- Enter Serial Numberand Country for one or more devices / systems to be checked
- Click the box to verify you are "Not a robot"
- Click Submit(at bottom of list entries)
- When the page opens, Click View Details
Scams and Unscrupulous Contacts – Please READ:
Locked out of your computer?
- HP PCs - How to Change or Reset Password (Windows 10)
- I forgot my password can HP help me reset it
- Video HP How-to For You – The Password Recovery Episode
HP Limited Warranty Statement (General Information)
Optional Coverage Plans:
Enter your product number in the form to view available Warranty plans
CarePack Definitions:
Service Centers
Change “Current country” location on the webpage
To “get close”, click on the map – better information is provided when you use a Zip Code or City
Care Pack, Service Purchase Options
- HP Consumer Services (Service Purchase Information)
- 1-866-724-8600
More…
HP Collection of “how-to” videos
- HP Video Gallery
- Use Categories and the search window to narrow the search
- For example, search for “Scan”
Forum Feedback & Suggestions
- Use the Feedback Board to post suggestions and feedback on the Forum.
Is your HP Product “vintage? (Ten years of age or older)
- Typically, HP stops supporting consumer products after ten years.
Read the policy and find out if your HP device is on the list.
HP Customer Support - Retired Products
Moving your printer to Another Country / Region?
- Have your new region’s printer ink purchased and on hand, then contact HP Support
HP Printers - Finding Ink Cartridges after Moving to Another Country/Region
ePrint News – Mobile Printing
- Print from your Android or Amazon Fire device with the HP ePrint app.
HP Printers - Printing with HP ePrint App (Android, Amazon Fire)
- The HP ePrint app retired for Apple iOS devices on May 31, 2017. For more information, see section: How does the retirement of the iOS version of the HP ePrint app affect my Apple iOS device?
Frequently asked questions (FAQs)
Sustainability – Business Systems / Devices
- HP collects used products for resale and recycling in 73 countries and territories worldwide
Click Thumbs Up to say Thank You!
Answered? Click my post "Accept as Solution" to help others find it.
08-21-2017 04:48 PM
As annoying as it is, the manufacturing specifications likely allow for a single bad pixel or even a small number of bad pixels.
HP has specifications to which it manufactures its products, as do other computer manufacturers.
Whether the screen needs to be replaced is likely a matter of whether the screen meets the manufacturing specifications for the computer.
You have to talk to HP about this sort of issue.
Good Luck.
HP Contact Information – Sales, Technical Support, other Contacts
Open Browser to HP Forum,
Scroll down to the bottom of the page,
Click Contact HP
Click either Shopping or Support
Reminder: If you are located in the USA / Canada, complete and submit the case / form to receive contact information for your region.
OR
For USA / Canada
- Create case online: HP Customer Support - USA / Canada - Contact
- Receive Case Number and Contact Information (after the completed form is submitted)
For UK
- For faster support, create case online HP Customer Support - UK - Contact
- Contact Phone: 0207 660 0596
OR “everywhere else”
Additional Information
Help to find Product Number:
- Identify my Notebook Model
- HP Printers - How Do I Find My Model or Printer Number?
- HP Devices – Find Product Number
Warranty Check
NOTE: Use the "multiple systems" method to check your single system or multiple systems
- If necessary, Select your Country on the main page
- Scroll down > Next to Check multiple warranties, Click Continue
- Enter Serial Numberand Country for one or more devices / systems to be checked
- Click the box to verify you are "Not a robot"
- Click Submit(at bottom of list entries)
- When the page opens, Click View Details
Scams and Unscrupulous Contacts – Please READ:
Locked out of your computer?
- HP PCs - How to Change or Reset Password (Windows 10)
- I forgot my password can HP help me reset it
- Video HP How-to For You – The Password Recovery Episode
HP Limited Warranty Statement (General Information)
Optional Coverage Plans:
Enter your product number in the form to view available Warranty plans
CarePack Definitions:
Service Centers
Change “Current country” location on the webpage
To “get close”, click on the map – better information is provided when you use a Zip Code or City
Care Pack, Service Purchase Options
- HP Consumer Services (Service Purchase Information)
- 1-866-724-8600
More…
HP Collection of “how-to” videos
- HP Video Gallery
- Use Categories and the search window to narrow the search
- For example, search for “Scan”
Forum Feedback & Suggestions
- Use the Feedback Board to post suggestions and feedback on the Forum.
Is your HP Product “vintage? (Ten years of age or older)
- Typically, HP stops supporting consumer products after ten years.
Read the policy and find out if your HP device is on the list.
HP Customer Support - Retired Products
Moving your printer to Another Country / Region?
- Have your new region’s printer ink purchased and on hand, then contact HP Support
HP Printers - Finding Ink Cartridges after Moving to Another Country/Region
ePrint News – Mobile Printing
- Print from your Android or Amazon Fire device with the HP ePrint app.
HP Printers - Printing with HP ePrint App (Android, Amazon Fire)
- The HP ePrint app retired for Apple iOS devices on May 31, 2017. For more information, see section: How does the retirement of the iOS version of the HP ePrint app affect my Apple iOS device?
Frequently asked questions (FAQs)
Sustainability – Business Systems / Devices
- HP collects used products for resale and recycling in 73 countries and territories worldwide
Click Thumbs Up to say Thank You!
Answered? Click my post "Accept as Solution" to help others find it.