Laptop hinge failure

[GAS011]

I purchased my HP Envy laptop a little more than 2 years ago. And the hinge for the screen has failed and resulted in cracking the screen. This is the second consecutive computer i have purchased and both had the same failure. For this one, I also purchased the HP Care package which I thought extended the warranty, however, I discovered the warranty had expired but the care package still was active, whatever that means. This seems to be a design defect in the hinge design and it is very frustrating to have experienced this situation on two machines after the warranty had expired. I checked new machines and found the hinge seems to still be the same.

So, I purchased a new Microsoft Surface laptop that has a significantly different hinge design.

[sandytechy20]

@GAS011 

Welcome to the HP support community.

I understand that you are getting hinge issues with the notebook, I am glad to assist you.

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers