Laptop keyboard not working

[bjones1979]

the laptop i bought recently will turn on but the keyboard will not work at all & am unable to login

[Hawks_Eye]

Hi @bjones1979,

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

I understand you have keyboard issues with your laptop.

Did you make any software or hardware changes on your PC?

Have you tried checking with an external keyboard does the issue persist?

While we wait for your reply, please try few steps recommended below.

Shut down the computer.

Press the power button, and then immediately press the esc key repeatedly to open the Startup Menu.

Note: If the Startup Menu screen does not open, the integrated keyboard hardware is not working. 

The integrated keyboard needs to be serviced or replaced. To continue using the notebook, connect a USB wired keyboard to a USB port, and then restart the computer.

Press f10 to open the BIOS settings.

Press f5 to load the default settings, and then press f10 to accept the changes.

Restart the computer.

In Windows, search for and open Device Manager.

Click View, and then select Show hidden devices.

Click the arrow next to Keyboards, right-click the keyboard name, and then click Uninstall to remove the device from Windows.

Remove all devices in the Keyboards category, and then restart the computer.

The keyboard should now work correctly. 

We're thrilled to have the opportunity to assist you and provide a solution. We hope our assistance has been helpful! 

If this solution hit the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

Take care, and have an amazing day! 

Regards, 

Vince_0406

[bjones1979]

Hello,

i am unable to open the startup menu at all, i have to use an external keyboard to login.

i unistalled all keyboard devices and restarted but still only the external keyboard works

[Hawks_Eye]

Hi @bjones1979 

Thanks for troubleshooting; I appreciate your efforts and patience.

Use HP PC Hardware Diagnostics to complete a functional test of the keyboard and identify any problems with the hardware.

Download the latest version of HP PC Hardware Diagnostics.

In Windows, search for and right-click HP PC Hardware Diagnostics for Windows, and then select Run as administrator.

Click Component Tests > Input Devices > Keyboard Test.

Click Run once to begin the test.

The test ends when you complete the tasks or 3 minutes elapse.

For more information about using HP PC Hardware Diagnostics for Windows, go to HP PCs - Testing for hardware failures.

Restart and Enter BIOS

• Shut down the computer.
• Turn on the computer, and immediately press the esc key repeatedly until the Startup Menu opens.
• Press f10 to enter the BIOS settings.
• Press f5 to load the default BIOS settings.
• Press f10 to accept the changes.
• Restart the computer.

Perform Windows Update.

• Update Windows 11:
  • In Windows, search for and open Check for updates.
  • If there are any available updates, they begin automatically.
  • To install optional updates, go to Advanced options > Optional updates. Select the updates you want to install and click Download & install.
  • Restart your computer when prompted.

If this solution hit the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

Take care, and have an amazing day!

Regards, 

Hawks_Eye