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In which app are you seeing this happen?
Is the shift key working properly?
I suggest using the HP PC Hardware Diagnostics utilty and testing the keyboard.
You can acccess the Diagnostics utilty by powering on and then immediately tapping the F2 key. Choose component tests and the keyboard.
I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"
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@EMacca wrote:Happening in all apps I've tried. Shift key is working properly. Have run the keyboard test with no changes
You stated "no changes", does that mean that the keyboard test passed?
So if you say that the shift key is working properly, does should mean that you can switch between numbers and the symbols on the keys? That would be the only way I would qualify the shift key to be working as expected in apps, such as notepad, wordpad and MS Word.
Which symbols does you mean?
Do you happen to have a French AZERTY keyboard?
French AZERTY keyboards shift key wil lock just like a caps lock key when the shift key is pressed.
I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"
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Oh, really?
What fixed it? Was it indeed a French keyboard?
I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"
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