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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎10-06-2018 07:02 AM - edited ‎10-06-2018 08:01 AM

HP Recommended
Product: Pavilion 15-CS0099TX
Operating System: Microsoft Windows 10 (64-bit)

Number keys along top of keyboard aren't working - they bring up symbols. Number pad on right hand side is working fine. Laptop is brand new, picked up today. Any suggestions? 

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