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‎10-06-2018 07:02 AM - edited ‎10-06-2018 08:01 AM

HP Recommended
Product: Pavilion 15-CS0099TX
Operating System: Microsoft Windows 10 (64-bit)

Number keys along top of keyboard aren't working - they bring up symbols. Number pad on right hand side is working fine. Laptop is brand new, picked up today. Any suggestions? 

7 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-07-2018 02:40 PM

HP Recommended

This has now been fixed

View solution in original post

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5 REPLIES 5

‎10-06-2018 07:19 AM - edited ‎10-06-2018 07:24 AM

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In which app are you seeing this happen?

 

Is the shift key working properly?

 

I suggest using the HP PC Hardware Diagnostics utilty and testing the keyboard.

 

You can acccess the Diagnostics utilty by powering on and then immediately tapping the F2 key. Choose component tests and the keyboard.


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‎10-06-2018 05:04 PM

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Happening in all apps I've tried. Shift key is working properly. Have run the keyboard test with no changes 

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‎10-07-2018 10:23 AM - edited ‎10-07-2018 10:27 AM

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@EMacca wrote:

Happening in all apps I've tried. Shift key is working properly. Have run the keyboard test with no changes

You stated "no changes", does that mean that the keyboard test passed?

 

So if you say that the shift key is working properly, does should mean that you can switch between numbers and the symbols on the keys?  That would be the only way I would qualify the shift key to be working as expected in apps, such as  notepad, wordpad and MS Word.

 

Which symbols does you mean?

Do you happen to  have a French AZERTY keyboard?

 

French AZERTY keyboards shift key wil lock just like a caps lock key when the shift key is pressed. 


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‎10-07-2018 02:40 PM

HP Recommended

This has now been fixed

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‎10-08-2018 01:40 AM

HP Recommended

Oh, really?

What fixed it?  Was it indeed a French keyboard?


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