Laptop lags when plugged in

[PurpleCanvas]

Hello, I've been having a problem recently with my over a-year-old laptop, whenever I plug it in, the whole laptop starts lagging, and any game that I had open will quit and animations, when I hover my mouse over them, will not start instantly. For some reason though, my laptop works fine when not plugged in.

I have also noticed that sometimes I will have a blue screen of death with the stopcode DPC-WATCHDOG-VIOLATION when my laptop is lagging, I am not sure if it is connected to the issue though.

I have tried to change my power plan, test and calibrate the battery, and restart my laptop.

Please do assist

[ub6424]

Hello @PurpleCanvas 

Sorry to hear that you are having problems ... I would like to help you.

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>> Perform Component Tests ( AC Adapter / Battery )

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

(2) Please report your results ( error messages, take pictures )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

[PurpleCanvas]

Are these images good?

[ub6424]

---

@PurpleCanvas wrote:

Are these images good?

---

Hello @PurpleCanvas 

Yes, thanks for reporting.

Let me check your basic system configuration.

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

(2) Start Windows <Device Manager>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

- Expand <Disk drives>

- Expand <Display adapters>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

--->>> Send screenshot

(3) Please report your results

[PurpleCanvas]

OS Name      Microsoft Windows 11 Home
Version     10.0.22000 Build 22000

System Model     HP Laptop 15-dy2xxx

System SKU     33K47UA#ABA

Processor     11th Gen Intel(R) Core(TM) i3-1115G4 @ 3.00GHz, 2901 Mhz, 2 Core(s), 4 Logical Processor(s)
BIOS Version/Date     AMI F.21, 3/21/2022

[ub6424]

Hello @PurpleCanvas 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

(2) Download and install BIOS Update

HP Notebook System BIOS Update (Intel Processors)

F.25 Rev.A

22.1 MB

Aug 5, 2022

Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

• An available BIOS update resolves a specific issue or improves computer performance.
• The current BIOS does not support a hardware component or a Windows upgrade.
• HP Support recommends installing a specific BIOS update.

"

(3) Reboot

(4) Let BIOS be installed until it's completely done !

(5) Download and install / update

Intel Management Engine Interface (MEI) Driver

2145.1.42.0 Rev.D

18.3 MB

Jul 28, 2022

Download

Intel High-Definition (HD) Graphics Driver

30.0.101.1660 Rev.B

621.1 MB

Jul 27, 2022

Download

(6) Restart Windows

(7) Test your notebook

(8) Please report your results

[PurpleCanvas]

Hello, it seems that the problem is unfortunately still present, is there anything else?

Apologies for the late reply.

[ub6424]

Hello @PurpleCanvas 

Thanks for reporting.

---

@PurpleCanvas wrote:

Hello, it seems that the problem is unfortunately still present, is there anything else?

Apologies for the late reply.

---

This could be a <technical problem> which was not detected by HP Diagnostics.

My options are exhausted...

Recommendation and solution

HP warranty valid -> Contact HP Support for service repair

HP warranty expired:

You should have it serviced by a professional notebook (chip level) repair store.

Kind regards