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Pickle01
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Laptop not connecting to external monitor

HP Recommended
X360 Convertible 14-ba1xx
Microsoft Windows 10 (64-bit)

I have attached a Belkin USB C 11 in 1 Multiport Dock to my laptop and am trying to connect to a monitor via the VGA connection (it is an old monitor and only has this connection - no hdmi).   Monitor is showing as no display.  I have tried other laptops and there is no problem with those connecting straight away through the multiport dock via VGA.  As the monitor does not have HDMI I also tried connecting via the HDMI port on the multidock to a TV and still get the same message.  Does anyone have any troubleshooting suggestions please.  Thanks for any help given.

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banhien
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HP Recommended

@Pickle01 

 

Not all USB-C ports on HP notebooks are the same. What is your X360 Convertible 14-ba1xx  ? You machine should have same ports as the following machine

 

               HP Pavilion x360 - 14-ba151tx

 

It ONLY has 1 USB 3.1 Type-C™ Gen 1 (Data Transfer up to 5 Gb/s) port which does NOT support Alt mode nor Power Delivery. You can NOT use it to

  • Charge your machine
  • Connect to an external monitor with / without hub/dock/adapter

Regards.

BH
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Pickle01
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Thank you very much for your reply.  Sorry, the model is HP Pavilion x360 14-ba120tx.  Someone suggested today that there may not be any Displaylink support with this model and that is why it is not connecting through the multiport dock/adaptor.  Does this sound right to you?  Cheers.

 

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