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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎12-27-2025 01:44 PM

HP Recommended
Product: HP OmniBook X 17.3 inch Laptop Next Gen AI PC 17-dd0000 (AL1B0AV)
Operating System: Microsoft Windows 11

I am trying to hook up 2 external monitors to my new laptop and it shows it cannot detect them.  I had them hooked up to my old asus laptop with no issues so not sure why I am having such trouble.  I have tried all the basic troubleshooting, restart, uninstall and reinstall driver, checked cords, monitors, etc and still nothing.  

 

Any suggestions other than the basic stuff to fix this?  Please keep in mind when responding I am not that technically savvy but given good direction I can get it done.  Thank you so much for any help, you are appreciated!

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