Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎10-14-2021 05:12 PM

HP Recommended
Product: Victus D0028
Operating System: Other

Recently bought a Victus D0028 and installed Windows 11. I have the latest drivers and Windows Update is all good. However, the NVIDIA GPU is only being used if I plug in an external monitor via HDMI. If I'm only using the laptop by itself, the NVIDIA GPU is not used and games run in about 5 FPS.

 

Changing "Preferred garphics processor" in NVIDIA Control Panel does nothing. Going into the Windows graphics settings (System > Display > Graphics) doesn't help either.

 

Device Manager lists two options under "Display adapters". "Microsoft Basic Display Adapter" and "NVIDIA GeForce RTX 3060 Laptop GPU".

 

How can I make my brand new laptop use the NVIDIA GPU?

Category:
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-15-2021 05:27 AM

HP Recommended

Think I found the solution myself. The laptop seems to have an Intel Display Adapter as well (this isn't documented as far as I can tell). Went to the driver page for my laptop, had to switch from Windows 11 to Windows 10 and sure enough, under Windows 10 could I find drivers for Intel Graphics. Downloaded those, installed, and it seems to work great now. "Microsoft Basic Display Adapter" is now gone, and "Intel(R) UHD Graphics" is now present.

Windows Update, HP Support Assistant, Intel Driver Support Assistant, Omen Gaming Hub and Intel Graphics Command Center didn't solve this issue for me at all. Only the manual download and installation mentioned above helped.

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎10-15-2021 05:27 AM

HP Recommended

Think I found the solution myself. The laptop seems to have an Intel Display Adapter as well (this isn't documented as far as I can tell). Went to the driver page for my laptop, had to switch from Windows 11 to Windows 10 and sure enough, under Windows 10 could I find drivers for Intel Graphics. Downloaded those, installed, and it seems to work great now. "Microsoft Basic Display Adapter" is now gone, and "Intel(R) UHD Graphics" is now present.

Windows Update, HP Support Assistant, Intel Driver Support Assistant, Omen Gaming Hub and Intel Graphics Command Center didn't solve this issue for me at all. Only the manual download and installation mentioned above helped.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.