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Ragowit
Level 2
10 1 2 0
Message 1 of 2
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Solved!

Laptop not using nvidia gpu

HP Recommended
Victus D0028
Other

Recently bought a Victus D0028 and installed Windows 11. I have the latest drivers and Windows Update is all good. However, the NVIDIA GPU is only being used if I plug in an external monitor via HDMI. If I'm only using the laptop by itself, the NVIDIA GPU is not used and games run in about 5 FPS.

 

Changing "Preferred garphics processor" in NVIDIA Control Panel does nothing. Going into the Windows graphics settings (System > Display > Graphics) doesn't help either.

 

Device Manager lists two options under "Display adapters". "Microsoft Basic Display Adapter" and "NVIDIA GeForce RTX 3060 Laptop GPU".

 

How can I make my brand new laptop use the NVIDIA GPU?

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Accepted Solutions
Ragowit
Author
Level 2
10 1 2 0
Message 2 of 2
Flag Post
HP Recommended

Think I found the solution myself. The laptop seems to have an Intel Display Adapter as well (this isn't documented as far as I can tell). Went to the driver page for my laptop, had to switch from Windows 11 to Windows 10 and sure enough, under Windows 10 could I find drivers for Intel Graphics. Downloaded those, installed, and it seems to work great now. "Microsoft Basic Display Adapter" is now gone, and "Intel(R) UHD Graphics" is now present.

Windows Update, HP Support Assistant, Intel Driver Support Assistant, Omen Gaming Hub and Intel Graphics Command Center didn't solve this issue for me at all. Only the manual download and installation mentioned above helped.

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Ragowit
Author
Level 2
10 1 2 0
Message 2 of 2
Flag Post
HP Recommended

Think I found the solution myself. The laptop seems to have an Intel Display Adapter as well (this isn't documented as far as I can tell). Went to the driver page for my laptop, had to switch from Windows 11 to Windows 10 and sure enough, under Windows 10 could I find drivers for Intel Graphics. Downloaded those, installed, and it seems to work great now. "Microsoft Basic Display Adapter" is now gone, and "Intel(R) UHD Graphics" is now present.

Windows Update, HP Support Assistant, Intel Driver Support Assistant, Omen Gaming Hub and Intel Graphics Command Center didn't solve this issue for me at all. Only the manual download and installation mentioned above helped.

Was this reply helpful? Yes No
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