-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Video, Display and Touch
- Laptop randomly goes into sleep mode

Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
11-19-2022 02:40 PM
Hello @Nescience
(1) Let Windows install <Optional updates> ( including drivers )
What Are Windows Optional Updates, and How Do You Install Them?
See section <How to Find and Install Windows Optional Updates>
(2) Run <Windows Optional Updates>, everything that comes should be installed
(3) Restart Windows
(4) Test again
(5) Please report your results
11-20-2022 04:39 AM
I updated all my drivers before - I cant tell if action I took helped since I the issue of my screen going blank happens only once in a while, but Ill let you know after like 2 weeks if I observed any improvement
- « Previous
-
- 1
- 2
- Next »
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for?
Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.