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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎11-04-2025 06:14 AM - last edited on ‎11-05-2025 12:12 PM by Moderator

HP Recommended

Hi Team,

Kindly help us to know what the escalation matrix for service request.

Does you guys take 8 days for sending me the quotation for the laptop screen.

I had raised the ticket (Edited) on 28th October'25 and it almost 8 days over but still I have not received my quotation.

Everytime I reach the agents they assure me and ask me to wait for 24 hours and already 4 times 24 hours are over but still no response.

I keep on saying it my office laptop and i need to complete my job. But I don't know what type of service are you providing and what sla are you managing. HP is becoming worst in services.

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