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HP Recommended
Envy x360
Microsoft Windows 10 (64-bit)

I noticed this when I tried to close my screen and heard a cracking sound. The screen at the bottom right corner appears to be coming off and it's hard to move my screen around without it making sounds. I've left it open for now. The laptop has been handled gently and never been even lightly dropped. When I tried to look up solutions, I noticed that this was a common problem. The screen still works fine. The photo attached is not mine, but exactly the same as the issue I'm facinglaptop.jpg

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HP Recommended

@raav_ I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

 

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

 

Thank you for visiting the HP Support Community. 

Riddle_Decipher
I am an HP Employee


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