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HP Recommended
HP Pavilion NotebooN5R47UA#ABA
Microsoft Windows 10 (64-bit)

I have a HP laptop. 

 

When I open it so I actually work with it, it flickers, turns complete white or black.

 

When pressing at the bottom of the screen, or when pressing the bezel at the bottom the screen is OK sometimes.

 

What could be the issue, how can i fix it? Is it software or hardware issue?

3 REPLIES 3
HP Recommended

@Dhiral

 

Computer:

HP Pavilion Notebook - 15-ab157cl

 

  • Software does not cause flickering when you move the lid.
  • Software does not cause changes when you press on the corners / middle / center of the hardware / screen.

 

It's likely a hardware issue.

 

How you fix it depends on the underlying cause  (reason for the problem / failure).

 

Green_Line_1.jpg

 

If you like, start here > Test the hardware

 

HP Notebook PCs - Testing for Hardware Failures (Windows 10, 😎

  • Test at least the System Board and the Video

 

If no joy and / or the tests are inconclusive:

 

The problem might be a loose connection, a tiny crushed or mangled wire, or something similar.

 

The issue is perhaps something more sinister (harder to track down). 

 

Depending on your skill set, and whether the computer is under warranty, you might open the case and take a look.

 

 

 

Maintenance and Service Guide:

 HP Pavilion Notebook (Intel) Star WarsTM Special Edition Notebook - Maintenance and Service Guide

 

Green_Line_1.jpg

OR

 

Contact HP Support:  Explain the problem and ask for options to have the computer repaired.

 

HP Contact Information – Sales, Technical Support, other Contacts 

 

For USA / Canada

  1. Create case online: HP Customer Support - USA / Canada - Contact
  2. Receive Case Number and Contact Information (after the completed form is submitted)

 

For UK

  1. For faster support, create case online HP Customer Support - UK - Contact
  2. Contact Phone: 0207 660 0596

 

OR

HP Tech support/ Customer Service – Some English-Speaking Countries

 

OR “everywhere else”

HP World-Wide Support

 

----------------------------------------------------------------------------------------------

Help to find Product Number:

 

Warranty Check

 

      Use this method to check your single system or multiple systems:

            >  Select your Country

            >  Click Check your product warranty

            >  Scroll down:  Select / Click Check multiple warranties box "Continue"

            >  Enter the information for one or more systems to be checked

 

Scams and Unscrupulous Contacts – Please READ:

 

HP Limited Warranty Statement (General Information)

 

Optional Coverage Plans:

Enter your product number in the form to view available Warranty plans

 

CarePack Definitions:

 

Service Centers

 

Care Pack and Services

 

HP Collection of “how-to” videos

  • HP Video Gallery
  • Use Categories and the search window to narrow the search
  • For example, search for “Scan”

 

Is your HP Product “vintage?  (Ten years of age or older)

  • Typically, HP stops supporting consumer products after ten years.

              Read the policy and find out if your HP device is on the list.

              HP Customer Support - Retired Products

 

Moving your printer to Another Country / Region? 

  • Have your new region’s printer ink purchased and on hand, then contact HP Support

             HP Printers - Finding Ink Cartridges after Moving to Another Country/Region

 

ePrint News – Mobile Printing

  • Print from your Android or Amazon Fire device with the HP ePrint app.

             HP Printers - Printing with HP ePrint App (Android, Amazon Fire)

 

  • The HP ePrint app retired for Apple iOS devices on May 31, 2017. For more information, see section: How does the retirement of the iOS version of the HP ePrint app affect my Apple iOS device?

             Frequently asked questions (FAQs)

 

Sustainability

  • HP collects used products for resale and recycling in 73 countries and territories worldwide

             HP Product return & recycling

 

 

 

Click Thumbs Up to say Thank You!

Answered? Click my post "Accept as Solution" to help others find it.

 

 

Dragon-Fur

HP Recommended

I was facing same issue of flickering display. As my laptop was under warrenty , they replaced my laptop with new one.

HP Recommended

Unfortunetly I do not have warranty. What is approximate cost for replacing this? 

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