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HP Recommended
HP 15.6 inch Laptop PC 15-d5000 (4V9Y1AV)
Microsoft Windows 11

Hi all,

 

My laptop screen just goes black for two to three seconds then back to normal. 

There is no pattern I can see, it does it after 2 minuets after last one or couple of hours.

There's no sound from anywhere before it happens, happens while using laptop or not used it for a while. 

Bought it from new just over 2 weeks ago and started about a week after using it .

Not dropped it, not dropped anything on it or spilled anything on it.

Don't go it that often.

 

Many thanks.

1 REPLY 1
HP Recommended

Hello Deltaflyer, go to Device Administrators and uninstall the driver, Display adapters and restart the computer, I leave you the link for the graphics driver.

https://ftp.hp.com/pub/softpaq/sp149501-150000/sp149509.exe

Greetings.

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