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HP Recommended
HP 15s-eq1000 Laptop PC (1E870AV)
Microsoft Windows 11

I humbly request a reply from HP for their poor hardware build quality of the laptop I am using. The screen got a straight horizontal stain (apparently not revomable) from the keyboard bump just above the touchpad. It is very disturbing to look at the screen with this stain. I purchased my laptop on 7 August, 2021, noticed the issue within a month and the stain is  stretching itself.

I am very disappointed that a company like HP wouldn't think about the hardware built quality beforehand. My previous Dell laptop had no such issue, I was very happy with that laptop. I like this laptop no less, but this issue is eating into my pleasure of using this product! Also, the display already had a mark on it of all the keys, though it is not a problem as big as the stain. But why should I purchase a new laptop and within few days I got to play with stains on the screen? Is there a solution to this?

Thanks. 20220408_104626~2.jpg

1 REPLY 1
HP Recommended

@ti_jaheed

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