Laptop screen has blue/white shade on bottom or left edge of screen.

[Maulty]

So I have a HP Pavillion Notebook that has been having an issue with the screen. The issue with it is that there is a shade of white or blue on the bottom or left of the screen usually the right bottom that changes location every now and then between the two edges, it also sometime goes away. The colour is white on a dark background and blue on a light background. I have looked everywhere online to see if anyone has had this same issue but was not able to find anything. I would really appreciate it if someone could shed some light on the situation. Thanks

[The_Fossette]

@Maulty,

Welcome to the HP Forums!

Thank you for posting your query on this forum, it's a wonderful place to find answers.

I reviewed your post and I understand that you are facing issues with the display on your computer.

Don’t worry, I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need a few more details.

• When was the last time the computer was working fine?
• Have you made any software or hardware changes on the computer?
• Have you performed any troubleshooting steps before posting?

Meanwhile, I recommend you follow the steps in the below article and check if it helps.

https://hp.care/2oKhS3u

Let me know how it goes and you have a great day!

If the solution provided helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Your feedback counts!

Take care.

Cheers!

[Maulty]

The issue has been around for over a year I believe, I don't know when it exactly started as for a long time I thought I was imagining it. It's only a year ago that I found out that the screen colour along the left and bottom edge where whiter or bluer than normal. I read through the article but none of the screen issues match what I have. 

The problem is that I have what looks like a cloud that is an inch wide and half an inch long(the most common one) that is blueish if I open a white screen and whitish if I open a dark screen. The size of the cloud changes location, size and shape and is generaly only around the bottom and left edge. I have not been able to see any pattern in what causes it but until 5 months ago the laptop had to be turned on for about an hour before the colouring comes around.

I have also attached images of my screen showing the blueish colour on a white background, I couldn't take a picture where there was a dark background as the picture did not show it clearly. The blue/yellowish spot seen on the top of the picture is the issue and I have also marked where that colouring moves around.

Screen with white backgroundMarked location of where colour occurs

[The_Fossette]

@Maulty,

Thank you for the information.

I recommend you update the bios and the graphics driver from the below link and check whether that resolves the issue.

http://hp.care/2nikIQ9

Follow the steps in the below article to update the bios.

https://hp.care/2w9R6cc

If the issue persists I recommend you boot to BIOS (Keeping tapping F10 key on startup to boot to bios) and check whether you see that same shades in bios.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

Take care.

Cheers!

[Maulty]

Hi, I have updated the BIOS and the graphics driver but the screen issue still presists. Moreover I booted the laptop to BIOS as mentioned but the shade was still apparent and made no difference.

[Jeet_singh]

@Maulty,

It looks like you were interacting with @The_Fossette, but he is out for the day & I'll be glad to help you out, 
I'm the Jeet_Singh & I'm at your service.

After reviewing your post thoroughly, I understand you have tried to boot the computer into the Bios and unfortunately the shades still appear, this concludes that this could be a possible hardware failure. I would recommend you contact our HP phone support for further assistance. 

1. HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true
2. Click on "Continue as guest".
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

If you have any troubles, let me know and I will do my best to help!

Hope this helps, for any further queries reply to the post and feel free to join us again

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,