Laptop screen is glitching

[PastelCrystalPe]

Hi, I recently put a new RAM chip in my laptop. It works fine, loaded and installed properly. My laptop was fine for a day or two until i shifted while it was in my lap and the screen glitched like this:

 so I shut it down normally and then this happened (sorry for flash light and dirty screen):

 

 my boyfriend ran a test by connecting it to my TV via HDMI cord, and while the screen glitched like the first picture, but the TV screen looked normal, but the mouse cursor was missing. The laptop works normal when its on a steady surface, like a table, but if you tap it or bump it lightly or shift when it's in your lap, the screen glitches like the pictures shown. It's a 2-in-1 touchscreen monitor, so it could have been affected by the RAM chip physical installation. My warranty expired last year and my local computer repair doesn't know how to fix this type of screen. What is wrong and what should I do to fix it?

[Riddle_Decipher]

@PastelCrystalPe Here's what you need to do, to identify the issue and resolve it accordingly:

• If not done already, check if it works fine on the BIOS screen to identify if it's either a hardware or a software issue:
  • If it works fine on the BIOS (Accessed while tapping F10 during a restart) it's a software issue & I suggest attaching an alternate monitor to your device and creating a new user account to check if that works better, for starters)
  • However, if it doesn't work within the BIOS either, I'm afraid it's a hardware malfunction.

While you respond to that, I have a few more steps that should help: 

Perform a power reset (no data loss) using these steps: Click here, proceed to next step if this works

Attempt to run a test from the HP hardware diagnostic tool, using this link: Click here for details.

If the issue appears on the diagnostics, it could again, determine a hardware failure,

If they don't appear on bios & the hardware tests passed: please update the BIOS & Chip-set drivers from the HP website using this link: Click here

if the issue persists, reinstall windows using the recovery partition or the recovery media to fix the issue,
use this link for details on performing the recovery: Click here

P.S: Welcome to HP Community 😉

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