• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎07-24-2024 07:03 PM

HP Recommended
Product: HP Spectre x360 Convertible Laptop PC 13-aw2003dx
Operating System: Microsoft Windows 11

Screen on my HP Spectre is cracked (touchscreen no longer works) and I want to get it repaired. Third-party tech repair place near me said they couldn't get the parts, so I went to Best Buy as that was listed as an HP repair center. Best Buy employee gave me a quote but said because it was out of warranty, it would be cheaper to go directly through HP. After frustratingly looping through the HP support website, I am not seeing any way to try to go "directly through HP": my only contact options are to go to a Best Buy or pay for on-call tech support. How can I get my screen repaired?

Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.