• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Locked

‎08-19-2022 05:12 AM

HP Recommended
Operating System: Microsoft Windows 11

Hello,

since the latest Windows update, it's been basically impossible to enjoy 4K content on my laptop. Every time I'm watching a 4K video on YouTube and I start scrolling, my laptop freezes for a second and the the screen flickers, turning to black. It seems like a GPU problem, because this happens when there's a drop of video processing as I scroll down from the video to the comment section on YouTube. This seems to happen whenever I change from a video to another tab as well.


I have tried installing older Intel UHD Graphics drivers and the latest one from Intel, but the issue persists.


It's an extremely annoying issue. How can I fix it?

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-19-2022 04:11 PM

HP Recommended

Hello @Yoshish 

 

I strongly advise you to go back to Windows 10 as your notebook model

is not fully tested and certified by HP for Windows 11.

 

(1) Backup <all> personal data (documents/pictures/videos etc...) to external USB hard drive

 

(2) Downgrade from Windows 11 to Windows 10

https://www.techadvisor.com/article/744263/how-to-downgrade-from-windows-11-to-windows-10.html

 

(3) if downgrade fails ...

 

--->>> Please reinstall your operating system !

You need another (stable) computer to prepare bootable <USB flash drive>

 

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 10

https://support.hp.com/us-en/document/ish_4511095-4511141-16

 

(4) Please report your results

View solution in original post

Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
youtube.com/watch?v=14GKIpGPNRM
This video shows how to test your HP computer hardware using HP PC Hardware Diagnostics UEFI. If you suspect that your computer has hardware issues, follow the steps in this video to isolate and identify them using the HP PC Diagnostics UEFI. Chapters: 00:00 Introduction 00:18 Download and install
1 person found this reply helpful
Was this reply helpful? Yes No
3 REPLIES 3

‎08-19-2022 07:24 AM

HP Recommended

Hello @Yoshish 

Sorry to hear that you are having problems ... I would like to help you.

I want the check your current system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

- copy/paste to following key/values pairs:

 

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

BIOS Version/Date


(2) Please report your results

Was this reply helpful? Yes No

‎08-19-2022 10:26 AM

HP Recommended

Hi, @Ub6424.

 

OS Name - Microsoft Windows 11 Home

Version - 10.0.22000 Build 22000

System Model - HP ENVY Laptop 15-ep0xxx

System SKU - 1E6R1EA#ABD

Bios Version - AMI F.08, 08.04.2022

Was this reply helpful? Yes No

‎08-19-2022 04:11 PM

HP Recommended

Hello @Yoshish 

 

I strongly advise you to go back to Windows 10 as your notebook model

is not fully tested and certified by HP for Windows 11.

 

(1) Backup <all> personal data (documents/pictures/videos etc...) to external USB hard drive

 

(2) Downgrade from Windows 11 to Windows 10

https://www.techadvisor.com/article/744263/how-to-downgrade-from-windows-11-to-windows-10.html

 

(3) if downgrade fails ...

 

--->>> Please reinstall your operating system !

You need another (stable) computer to prepare bootable <USB flash drive>

 

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 10

https://support.hp.com/us-en/document/ish_4511095-4511141-16

 

(4) Please report your results

Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
youtube.com/watch?v=14GKIpGPNRM
This video shows how to test your HP computer hardware using HP PC Hardware Diagnostics UEFI. If you suspect that your computer has hardware issues, follow the steps in this video to isolate and identify them using the HP PC Diagnostics UEFI. Chapters: 00:00 Introduction 00:18 Download and install
1 person found this reply helpful
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.