06-28-2017 02:09 AM
Hello, the model of my laptop is Pavilion 15-aw002la and it has an AMD A10-9600P processor.
My problem is when I work with PowerPoint 2016 the laptop shuts down suddenly
I don't know if the problem is the video driver from AMD, Microsoft Windows or PowerPoint .
I will appreciate if anybody can help me.
Solved! Go to Solution.
06-29-2017 11:29 AM
Welcome to HP Forums,
This is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out 🙂
As I understand the laptop shuts down while using the Microsoft PowerPoint,
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
Does the issue occur while using any of the other Microsoft Applications such as Word or Excel as well?
Have you performed a system restore?
Is the laptop heating up before it shuts down?
While you respond to that, I recommend you update the graphics card on your computer: Click here to find an install
If the issue persists, please download the Auto-detect AMD Tool and install the drivers from the manufacturer site as well.
Keep me posted,
If the information I've provided was helpful,
give us some reinforcement by clicking the solution and kudos buttons,
that'll help us and others see that we've got the answers!
I am an HP Employee
06-29-2017 12:19 PM
Thank you for your reply!
I downloaded the driver from the first link you post me and it seems my problem is solved!
The problem begins when I tried to update the drivers to the latest using the AMD-autodetect-tool..., with this experience I prefer to keep the older drivers to maintain the computer working properly.
If the problem persist I will appreciate your help again.
06-29-2017 12:30 PM
Thank you for replying with this detailed response 😉
I appreciate your time and efforts,
I'm glad that worked, if the issue resurfaces it's ugly face, please try the steps mentioned here to resolve it permanently
And let me know if it worked: Click here for instructions.
To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.
And mark my post as Accepted Solution to help others find a similar solution as you have.
Take care now and do have a fabulous week ahead. 🙂
I am an HP Employee