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- HP Community
- Notebooks
- Notebook Video, Display and Touch
- Re: Laptop uses wrong GPU

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08-25-2016 01:06 PM
I have an HP Pavilion 15 L3S53EA with 8GB of RAM, AMD APU A8-6410 2GHz CPU and AMD R7 M260 2GB GPU and also R5 Graphics integrated GPU.
But, in games and stuff, my laptop only uses the R5 one, and completely ignores the R7 M260.
GPU-Z sensors while in GTA:V
http://gpuz.techpowerup.com/16/08/24/nhw.png
http://gpuz.techpowerup.com/16/08/24/zvj.png
AMD R7 M260 2GB GPU:
http://gpuz.techpowerup.com/16/08/25/bss.png
AMD R5 GPU:
http://gpuz.techpowerup.com/16/08/25/kqg.png
Solved! Go to Solution.
Accepted Solutions
09-17-2016 03:44 PM - edited 09-17-2016 03:45 PM
Tried all of it, doesn't work.
And why are there 3 drivers on the HP Drivers page for my GPU?
How do I know which one do I install?
Poor stuff from both HP and AMD, I am disappointed.
Selling my HP laptop to get an desktop PC with Intel + Nvidia hardware.
HP and AMD are a disgrace.
08-29-2016 11:12 AM
Hi @M4rin,
Thank you for your query. I grasp that when playing games you are not seeing the graphics change from using one card to the other.
Are you having any issues with playing games or videos? Have you done all your Windows updates? Have you run the Windows troubleshooter? Have you run the HP Support Assistant? Here are two links to help with understanding your graphics. They may be utilized but the change is just not noticed.
HP Notebook PCs - Overview of Switchable Graphics or Dual GPUs
HP Notebook PCs - Switchable Graphics on Notebooks Configured with Intel and ATI GPUs
Please click the “Thumbs Up” below to thank me for my efforts! If one of my posts help you to resolve the issue you are experiencing, please click the "Accept as Solution" so that others who may be having the same difficulty can find the answer more efficiently. Thanks for taking part in the HP Forums!
09-17-2016 03:44 PM - edited 09-17-2016 03:45 PM
Tried all of it, doesn't work.
And why are there 3 drivers on the HP Drivers page for my GPU?
How do I know which one do I install?
Poor stuff from both HP and AMD, I am disappointed.
Selling my HP laptop to get an desktop PC with Intel + Nvidia hardware.
HP and AMD are a disgrace.
09-19-2016 06:13 AM
Hi @M4rin,
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details. If you are unfamiliar with how the Forum's private message capability works please review this link.
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