Laptop will not connect to dock via USB C

[Paulhewi]

I recently purchased a HP Laptop 15s-fq2625TU (Windows 11) and it will not connect to my dock so I can use the dual screens. I have updated drivers and checked that the USB root allows the power management. My work computer, my other HP laptop and my sons HP laptop all connect automatically. Can anyone offer any advice.

In some of my reading I am concerned the type of USB C this laptop has does not support connection to a dock for power and video. In saying this I specifically mentioned that this is what I would be doing with the laptop to the salesperson and they said nothing.

Thanks

[banhien · Accepted solution]

@Paulhewi 

Its specs

            https://support.hp.com/au-en/document/c07583275

It ONLY has 1 SuperSpeed USB Type-C® 5Gbps signaling rate port which does NOT support Alt mode nor Power Delivery. You can NOT use it to

• Charge your machine.
• Connect to an external monitor with/without hub/dock/adapter

If you wish to connect 2 external monitors (only), you can use

   Monitor 1: HDMI direct cable

   Monitor 2: Using a Displaylink Certified USB-A to HDMI adapter such as

                      USB to HDMI Adapter

For more connectivity, please use

                   True Universal Docking Stations

Regards.

[Paulhewi]

Thanks for the reply.

it is ridiculous that HP don't make them with the USB C which can connect to a hub, especially given so many people are now using hubs. Very disappointing.

Do you know how I can determine easily which laptops from the HP range do have the correct USB C?