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‎10-06-2022 11:13 PM

HP Recommended
Product: HP ENVY x360

On an HP ENVY x360 laptop, owned for less than 2 years, the left hinge is functioning improperly, causing the lower left screen corner to pull free from its frame.  The equipment doesn't shut properly and at least one small(insignificant looking) piece has come out.  It's been handled gently with very little torque.  It was $1,000.00 and I now regret "going for it" and purchasing this device.  Is there any recourse; or recall?  Thanks,  Pat

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1 REPLY 1

‎10-08-2022 06:07 AM

HP Recommended

Hi @PMCM1,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please check your inbox on the forums page for private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Nal_NR-Moderator
I am an HP Employee

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